App – Captive Portals

Captive Portal is an application that allows you to maximize the value of the wifi onboarding process for your guests and visitors. The application allows you to flexibly define the user experiences based on context of the location and of the user so that their connection process is meaningful and smooth.

Use Cases & Value

Captive Portal supports multiple use cases across industries where guests or visitors are connecting to wifi – retail, hospitality, stadiums & venues, higher education, and carpeted workspaces all have this deployed today to achieve additional value from their wifi.

Gain customer provided identifying details

Prompt the user for fields such as name, email, phone number, zip code, or social network information which can then be used to complement existing enterprise system data

Value Delivered: Customer acquisition

Useful to: Marketing, Digital Operations, CRM Team

Extend digital branding and messaging to an on-site customer

Leverage the screen of guest’s mobile devices as an opportunity to show branding, promotions & offers, and messaging relevant for the location and the persona

Value Delivered: Engagement opportunity for all on-location customers, visitors, fans

Useful to: IT, Marketing, Digital Operations

Drive loyalty program enrollments

Use wifi as an additional channel to gain loyalty enrollments from shoppers already interacting with the brand physically.

Value Delivered:Increase loyalty program signups

Useful to: Marketing, Loyalty Program Managers

Promote Enterprise Services

Drive crucial business outcomes such as app downloads, credit card signups, feedback/surveys, or partnership/sponsor promotions

Value Delivered: Key business objectives met

Useful to: App team, sponsorship/partner teams, Customer Experience, Digital Operations

Covid-19 Specific Use Cases & Value

Please complete the following pre-requisite for access to Impact Analysis

Step 1: Complete Cisco Spaces Onboarding Process

Have an account provisioned on the Cisco Spaces platform. If you don’t have an active account, please email spaces.cisco.com
Create user account – Accept invitation from Cisco Spaces & setup password
Onboard wireless network – Connect your network to Cisco Spaces by using our DIY setup guide – https://spaces.cisco.com/setupguide
Setup your Location Hierarchy using the best practices guide https://spaces.cisco.com/setupguide/location_hierarchy.html

P.S. : The above process needs to be done only once. It is not repeated for every app. Please ignore if already completed.

Setting up an Instant Captive Portal

Step 1 — Setting up a Captive Portal

Step 2 — Configuring Captive Portal Rules

Step 3 — Configuring your Network (based on network type) to use Captive Portals.

Please take a moment to check if you’re able to successfully setup the app. Click on ‘yes’ to indicate it’s working. And on ‘Not yet’ if you need any assistance.

Captive Portals