Indoor IoT Services

IoT Services enables users to simplify IoT deployments, and drive business outcomes at scale using their existing Cisco infrastructure. Turn on the BLE gateways in your 9000 series AP’s and Switches, and enjoy 3x lower total cost of ownership when compared to competitors.​

Scroll down for IoT Services Use Cases

IoT Services offers device & gateway management, as well as proactive monitoring and support. Using IoT services, you can activate the BLE gateways in your AP’s, and ingest telemetry from a wide variety of devices and vendors, making your IoT deployment simple, scalable, and cost effective. ​

Gateway Management & Monitoring​

Rapidly activate and monitor dynamic gateways on Catalyst 9000 Family Access Points and Switches. Centralized & proactive monitoring of gateway.​

Value Delivered: Centralize and simplify the management and monitoring of the gateways.

Useful to: IT, Operations​

Device Management & Monitoring​​​

Cloud-based device management – Simplify activation, configuration, and management of IoT devices from different vendors. Group and label devices for bulk management and tagging assets for use cases. End-to-end monitoring for visibility to the full-service life cycle – from ordering to operations.

Value Delivered: Streamline operations, improve efficiency, and enhance the overall performance of IoT solutions.​

Useful to: IT, Operations​

Partner App Ecosystem​​​

Utilize our ecosystem of pre-integrated partner applications. Send data through the Spaces API to drive vertical specific outcomes at scale. ​

Value Delivered: Choose from industry leading applications to receive telemetry from your best-in-class Cisco investments. ​

Useful to: IT, Operations​

IoT Device Marketplace ​​

Choose from a wide selection of compatible wireless and wired IoT devices for seamless integration into various applications. Enable your business teams to activate partner applications instantly for use cases specific to your industry ​

Value Delivered: Quickly leverage ready-to-use applications tailored to your business needs​

Useful to: IT, Operations​

Use Cases & Value​

IoT Services supports multiple use cases across various industries. Here are some of the ways in which this feature is delivering significant value: ​

Asset Tracking​

  • Track and locate high value assets in your buildings​
  • Determine the current and historical location of all assets and visualize them on a simple interface. ​
  • Get notified of your asset’s real-time location through notifications.​

Value Delivered: Prevent asset loss, Improve Asset & Equipment Utilization​

Useful to: IT, Operations, Clinical Engineering​

Environmental Monitoring

  • Automate temperature control​
  • Monitor ambient conditions​
  • Trigger alerts for immediate response​

Value Delivered: Reduce spoilage and prevent loss, improve efficiency ​

Useful to: IT, Operations, Clinical Engineering​

Presence Detection​

  • Manage and monitor live occupancy data for desks, rooms, and offices. ​
  • Gain insight into space utilization ​
  • Employees can visualize real-time occupancy and get notified when a space becomes available. ​

Value Delivered: Real-estate optimization, Employee Productivity & Experience​

Useful to: IT, Facilities and Operations, Employees​

Staff Safety & Duress​​​

  • Get location update from button press​
  • Gain insight into real time employee location​
  • integrate with partner applications for vertical specific outcomes​

Value Delivered: Mitigate risk and enhance staff safety​

Useful to: IT, Facilities and Operations​

  • Customer should have ACT/Smart Opeartions Licenses to start with either purchased or on trial.
    • Have an account provisioned on the Cisco Spaces platform. If you don’t have an active account, please email spaces@cisco.com
    • Create a user account – Accept invitation from Cisco Spaces & setup password
  • Set up a Cisco Spaces connector –
  • Add your Catalyst 9800 controller to Cisco Spaces –
    • Cisco Catalyst 9800 Series wireless controller – IOS-XE 17.3.1 or higher. (17.3.2a recommended)
    • Controllers must be up and connected for the IoT Services Activation
  • Compatible Access Points –
    • Cisco Catalyst 9105 Series Access Points
    • Cisco Catalyst 9115 Series Access Points
    • Cisco Catalyst 9117 Series Access Points
    • Cisco Catalyst 9120 Series Access Points
    • Cisco Catalyst 9130 Series Access Points
    • Cisco Catalyst 9136 Series Access Points
    • Cisco Catalyst 9162 Series Access Points
    • Cisco Catalyst 9164 Series Access Points
    • Cisco Catalyst 9166 Series Access Points
  • Setup your Location Hierarchy using the best practices guide:
    https://spaces.cisco.com/setupguide/location-hierarchy/
  • Wireless IoT Services Activation involves pushing settings to
    • Connector
    • Controller
    • APs

    All these 3 of your infrastructure elements need to be up and running for you to proceed with IoT Services deployment.

  • You can check if you meet all pre-reqs from Menu > IoT Services > About IoT Services.
    • If you meet all Pre-requisite checks your check-list will look like this ​
    • If don’t meet any of the Pre-requisite, You’ll see a Cross next to the item that you need to fix

    ​

Note: Please make sure all pre-requisite checks are met to deploy IoT Services​

  • Navigate to ‘About IoT Services’ page on the left-hand side of the Menu > IoT Services. ​
  • On your Day 0 of your IoT Services Activation you’ll see an Amber Banner at the top that signals that you haven’t started your deployment yet. ​
  • Once you meet all the prerequisites, go ahead and Click on the “Activate” button on the Amber Banner. You can also click on “Activate IoT Services” to begin. ​
  • Select ‘Wireless’ and Click on ‘Next’.​
  • After a quick Prerequisite Check Screen it progresses to Activation Screen that shows how many Connectors and Controllers are up. ​
  • Post Activation Summary Screen, there are two ways to deploy IoT services.
a. Deploy IoT Services across ALL active devices

You can either deploy IoT Services across all locations and Access Points​

  • Click on ‘Activate’ Button, to activate across all Connectors and Access Points ​
  • The Activation Initiation page shows the approximate amount of time it would take to deploy​
b. Deploy IoT Services on selected connectors and access points


You can Also do a Customized deployment only on selected Connectors and Access Points by Clicking on ‘Click here for customization’​

  • ‘Choose’ the connectors that you would like to activate IoT Services for and click on ‘Activate’​​
  • Activation Initiation Page shows you the Approximate amount of time needed to push the settings across Controllers, Connectors and Access points. ​​
  • Once the Connector is activated, Click on ‘Activate Wireless Gateway’ and ​
  • ‘Select’ the APs that you want to install:
    • i) APs capable of Advanced Gateway will be installed with Advanced AP Gateways/li>
    • ii) APs can be filtered by location from Location Hierarchy dropdown at the top.
    • iii) A Summary on the right shows the number of APs you selected

    ​​

  • Click ‘Next’ to install the APs you have selected​​
  • Screen Showing Approximate time it would take to deploy would appear​​
Post Deployment you can check the status of deployment from ‘Activation Status’ section on “About IoT Services” page.​

  • If you wish for a detailed status of deployment you can click on ‘View detailed status’ to understand which components have failed. ​
  • If you wish to troubleshoot this further you can click on ‘Troubleshoot’​

  • Visit the IoT Device Marketplace to learn about devices recommended to be used by Cisco Spaces.
  • Navigate to IOT Services > Device Management​
  • Select ‘Onboard Devices’ from the main page​
  • Select ‘Floor Beacons’​​
  • Enter your Order ID​
  • Your BLE Devices will now be visible under Device Management > Claimed Beacons​

  • Configure claimed beacons by navigating to IoT Services > Device Management > Devices > Claimed Beacons​
  • Click the Configure Beacons link which will open the beacon configuration portal​
  • Identify your beacon via its Unique ID in your Device Inventory as well as printed on the physical device ​
  • Make any configurations changes as needed, and when ready to apply the changes, click the SAVE CHANGES button. ​
    a) Test this out by enabling telemetry on a beacon via the beacon configuration page, you can verify this operation was a success by clicking on an individual beacon in the Device Inventory and selecting ‘telemetry’​
  • Verify in Device Management > Devices > Claimed Beacons that the changes have been applied by selecting the beacon and viewing its request history and viewing its updated settings, such as UUID, Major, Minor, Transmission Power, Transmission Frequency, as well as telemetry and location data​.​

  • View device monitoring by navigating to IoT Services > Device Monitoring​
  • Review top level status of AP Gateways and BLE devices in the Right Now section​
  • Review battery life of devices by clicking through ‘Critical’, ‘Low,’ ‘Medium,’ and ‘High’ categories​
  • Review last heard devices by click through ‘> 24 hrs ago,’ ‘>1 hr’, ‘>5 min’, and ‘<= 5mim’​

  • Upgrade your firmware if and when a new firmware is available for any device by navigating to IoT Services > Device Management > Devices > Claimed Beacons​

Please take a moment to check if you’re able to successfully use the Demo Kit. Click on ‘yes’ to indicate it’s working. And on ‘Not yet’ if you need any assistance.​