Frequently Asked Questions
What is Cisco DNA Spaces?
Enterprises operating in the physical world have limited to no visibility into the behavior of people and connected assets within their buildings. Cisco DNA Spaces solves this physical blindspot problem by sensing location intelligence from all underlying Cisco wireless network and translating them into business ready insights. It also offers a variety of digitization toolkits, SDKs, APIs and partner apps with end-end monitoring and support to turn these insights into action. In summary, Cisco DNA Spaces extends your wireless network from going beyond connectivity into digitizing your properties.
What Cisco hardware does Cisco DNA Spaces support?
Cisco DNA Spaces supports all Cisco wireless infrastructure : Aironet/Catalyst & Meraki, forward and backward compatible. Based on your type of infrastructure, we have a way to connect you to Cisco DNA Spaces cloud.
What level of data granularity is supported by Cisco DNA Spaces?
What are the user roles and access available for Cisco DNA Spaces?
Who is eligible for the free trial of Cisco DNA Spaces?
Is the free trial available in all countries?
How do I sign up for the Free Cisco DNA Spaces Trial?
You can sign up for the free trial on dnaspaces.cisco.com. Click ‘Start for free’ and follow the steps to get started.
What do I get when I sign up for the free trial of Cisco DNA Spaces?
How long before I can start seeing insights on Cisco DNA Spaces?
Do I need to provide any payment information when I sign up for the Free Cisco DNA Spaces trial?
What happens upon expiry of the trial period?
We will send you an email notification a week before your trial period ends, giving you a chance to consider your next steps. If you wish to continue using it, you will need to purchase licenses for Cisco DNA Spaces SEE or upgrade to ACT.
Do you offer any benefits or discounts later if I sign up for your free trial?
What are the deployment options?
Can I configure my account on my own? Or do I need the help of my IT team?
Cisco DNA Spaces comes with a complete self service setup guide to help you configure your account. This guide is designed to help network administrators, engineers or anyone who is interested in learning how to quickly deploy Cisco DNA Spaces.
Since the setup requires network access, you must be familiar with your network infrastructure details. If you don’t have those, the dashboard settings also allow you to invite any team member to setup your account for your organization.
How can I connect to the cloud? Does Cisco DNA Spaces work with Meraki, Wireless LAN Controllers (WLCs), and CMX On-Prem?
- Cisco DNA Spaces connector
- WLC direct connect – AireOS WLC version 8.8MR2 or later/Cisco Catalyst 9800 WLC version IOS-XE 16.10 or later
- On Prem tethering (CMX version 10.6)
- Meraki: Built in support. No connector needed
How long does it to take to configure my account?
Can I try out the features of Cisco DNA Spaces Act package?
What features are provided as part of the ACT package?
What kind of reports can I access with Cisco DNA Spaces SEE?
Cisco DNA Spaces SEE gives you access to the following reports:
WiFi Adoption metrics: Measure and understand the adoption of your Wi-Fi program across properties.
Behavior metrics: Understand behavior of people & assets in your properties and how they impact other KPIs.
Right Now metrics: Gain a real-time view of visitor behavior at your properties.
Will Cisco DNA Spaces have the widget to show passersby vs. visitor behavior?
How do I find out what level of permission I have for DNA Spaces?
Login to your Cisco DNA Spaces dashboard. Under the ‘Admin Management’ section, you will be able to identify the role attached to your login.
Where is Cisco DNA Spaces data stored?
How many users can Cisco DNA Spaces servers handle?
How long is data stored in Cisco DNA Spaces?
Data is stored as long as your Cisco DNA Spaces account is active.
What happens to the data collected during the trial period? Is it safe?
Who owns the data that is processed by Cisco DNA Spaces?
The customer has the absolute ownership of data.
What security measures does Cisco DNA Spaces take to protect personal data?
Do you comply with data security laws in China and EU?
How can I get licenses for Cisco DNA Spaces?
Cisco DNA Spaces can be ordered as a stand-alone subscription, as part of a Cisco DNA Advantage and Premier subscription, or via upgrade and migration offers.
Cisco DNA Spaces subscription includes both the cloud software as well as cloud tethered on-premise software. A subscription is required for the on-premise software in Cisco DNA Spaces (included in the See and Act subscriptions). CMX 3375 appliance is sold separately.
What are the licensing terms for Cisco DNA Spaces?
Is ordering the same for Cisco DNA Spaces regardless of whether I choose on-premises or cloud?
Yes, ordering is through the same SKU. On-prem can be installed on a VM or using a 3375 appliance (purchased separately).
Will Cisco DNA Spaces Act and See be orderable a la carte, meaning unbundled from Cisco DNA Wireless licensing?
If I want Operational Insights and I buy a Cisco DNA Spaces Act license (by the access point), how many devices (tags) am I allowed to track under that one AP license?
There is no limit to the number of assets that can be tracked using Operational Insights toolkit in Cisco DNA Spaces Act.
Which license would be required for getting the HISTORY if a device?
ACT license is required to have Cisco maintain the history of a device.
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