Frequently Asked Questions

Questions

Rebranding

Cisco DNA Spaces is rebranding as Cisco Spaces. Here’s all you need to know about the change.

What was announced?
  • A new name: Cisco DNA Spaces is being rebranded as Cisco Spaces.
  • A new look: We will be launching a new word mark and branding for Cisco Spaces.
  • New tagline: Turn your buildings into smart spaces.
  • Read the announcement blog here.
When was it announced?
  • The announcement was made on Thursday, September 22, 2022. Read the announcement blog here.
  • We are hosting a live webinar with organizational psychologist and bestselling author, Adam Grant, and Christian Bigsby, SVP, Workplace Resources, Cisco, on Oct 4, 2022. Join the webinar to know more about the rebranding. Register now.
Why have you rebranded?

Hybrid work has bolstered the need to make buildings smart. Cisco Spaces is at the center of this market inflection point. We are leading this transformation by expanding our platform capabilities and updating our product portfolio. We want our brand to best reflect where we’re headed. Visit the rebranding page.

When will you be using the new names?

The launch of our new name, word mark and branding designs began with the announcement and development of our landing page. From this point, we will update all our digital, product and other collateral over the next several months. In the meantime, there will be an overlap as we transition from our former name and word mark to our new brand.

Is there anything I need to do as a result of this change?

No. There is no action needed. But we would love to hear your feedback. Feel free to contact us and let us know what you think about the change.

What if I have more questions?

You can contact us with any further questions you may have.

What was the inspiration behind the new symbol?

Cisco Spaces is a cloud platform that connects people and things in buildings, transforming them into smart spaces. Our symbol brings this vision to life. The two intersecting circles that form the ‘S’ represent ‘People’ and ‘Things’.

PRODUCT
How does rebranding impact the product?

At this time, the Cisco Spaces dashboard is not changing. Neither are your login and account details.

Do I lose any of the existing features of Cisco DNA Spaces?

No, all the features of Cisco DNA Spaces remain the same.

Will my login and account details change?

No. You’ll still be able to access our dashboard using your existing credentials.

What happens to my existing data?

You can access your data anytime on your Cisco Spaces dashboard.

How do I get Cisco Spaces?

DNA Spaces is now Cisco Spaces. If you are an existing user, nothing changes. New customers can sign up for a FREE TRIAL.

Does Cisco Spaces still work with networking hardware? Which Cisco technologies does Cisco Spaces work with?

Cisco Spaces leverages the power of your network infrastructure and collaboration devices and sensors – Catalyst Access Points and Switches, Meraki MV, MR, MT and Webex devices.

Is there any change to DNA Center?

Cisco DNA Center and Cisco Spaces (previously DNA Spaces) are different products. This rebranding does not affect Cisco DNA Center.

Does Cisco Spaces still integrate with DNA Center?

Cisco Spaces still enables you to integrate with Cisco DNA Center. The automatic map exports and synchronization for the location hierarchy is not impacted.

Has my point of contact changed?

No. We are the same team. You can get in touch with your Cisco Spaces point of contact or contact us.

LICENSING
Is my license still valid? How will this impact existing agreements and contracts?

All existing licenses are still valid. There will be no change to existing agreements.

Are the Spaces SKUs changing?

All existing SKU’s remain valid at this time and all existing licenses (Smart Licenses and classic licenses for on-premise) will remain the same. Moving forward, there may be new SKU’s with new offers. Customers will not be required to change licenses or convert existing subscriptions.

Is Cisco Spaces still part of Cisco DNA Advantage & Premier?

Yes. There are no changes to the Cisco Spaces offer structure with Cisco DNA Advantage. Cisco Spaces Extend is still included with all Cisco DNA Advantage and Premier subscriptions, and Spaces Act will still be available as an add-on to Cisco DNA Advantage Wireless subscriptions.

Are there any plans for new Cisco Spaces subscriptions or offers?

The new Cisco Spaces Unlimited subscription will be available soon. This will provide the same features that are currently available with Cisco Spaces Act, but for an unlimited number of Cisco devices based on building square footage. This will be available in an Enterprise Agreement and standalone software subscription, and may be more cost effective and simpler to manage for many customers who have multiple device types or dense deployments connected to Cisco Spaces.

DIGITAL
Is the website changing?

We will be updating the URL to spaces.cisco.com. Meanwhile, you will still have access to dnapsaces.cisco.com for the foreseeable future.

Can I still connect with you on social media?

Yes. We’ll be updating our social media channels to reflect our new branding. Look out for notifications there.

Are your contact details changing?

Our contact details remain the same. Contact us.

General

What is Cisco DNA Spaces?

Enterprises operating in the physical world have limited to no visibility into the behavior of people and connected assets within their buildings. Cisco DNA Spaces solves this physical blindspot problem by sensing location intelligence from all underlying Cisco wireless network and translating them into business ready insights. It also offers a variety of digitization toolkits, SDKs, APIs and partner apps with end-end monitoring and support to turn these insights into action. In summary, Cisco DNA Spaces extends your wireless network from going beyond connectivity into digitizing your properties.

What Cisco hardware does Cisco Spaces support?

Cisco Spaces supports all Cisco network infrastructure and sensors (Aironet/Catalyst & Meraki), as well as collaboration devices (Webex). Based on your type of infrastructure, we have a way to connect you to Cisco Spaces cloud.

What level of data granularity is supported by Cisco Spaces?

Cisco Spaces supports varying accuracy levels from presence to hyperlocation, dependent on your existing network infrastructure and how you’ve distributed your Access Points and sensors. Real time location is computed based on the location hierarchy defined in Cisco Spaces.

What are the user roles and access available for Cisco Spaces?

Cisco Spaces comes with a default admin user account and password. An admin user can define role based access for other users from your enterprise and invite, edit, and delete user privileges. When adding new users to your account, admin can assign location specific (access to one property, multiple properties, group/brand/category based access, etc.) and read-only privileges.

Free Trial

Who is eligible for the free trial of Cisco Spaces?

Any existing Cisco or Cisco Meraki® wireless customer is eligible for the free trial of Cisco Spaces.

Is the free trial available in all countries?

If you are a Cisco customer, the trial is available to you, no matter where you are.

How do I sign up for the Free Cisco Spaces Trial?

You can sign up for the free trial on dnaspaces.cisco.com. Click ‘Start for free’ and follow the steps to get started.

What do I get when I sign up for the free trial of Cisco Spaces?

You get access to the ACT package (except for IoT Services) for 30 days, which includes the following apps: behavior metrics, right now, benchmarks, impact analysis, captive portal, engagements, etc.

How long before I can start seeing insights on Cisco Spaces?

Cisco Spaces starts collecting and processing data from the date of activation. Although you’ll begin to see your data being populated within 24 hours, it is recommended that you wait for a period of at least 3 weeks for our cloud engine to start cleansing the raw location data and churning meaningful business insights.

Do I need to provide any payment information when I sign up for the Free Cisco Spaces trial?

No. Getting started with Cisco Spaces is absolutely free. We offer a no obligations free trial to help you fully explore the benefits of our platform.

What happens upon expiry of the trial period?

We will send you an email notification a week before your trial period ends, giving you a chance to consider your next steps. If you wish to continue using it, you will need to purchase licenses.

Do you offer any benefits or discounts later if I sign up for your free trial?

You can reach out to us or contact your account manager to learn of any promotions or discounts applicable to you.

Deployment

What are the deployment options?

Deployment options include cloud plus on-premises or completely cloud. On-premises is required for hyperlocation compute functionality.

Can I configure my account on my own? Or do I need the help of my IT team?

Cisco Spaces comes with a complete self service setup guide to help you configure your account. This guide is designed to help network administrators, engineers or anyone who is interested in learning how to quickly deploy Cisco Spaces.

Since the setup requires network access, you must be familiar with your network infrastructure details. If you don’t have those, the dashboard settings also allow you to invite any team member to setup your account for your organization.

How can I connect to the cloud? Does Cisco Spaces work with Meraki, Wireless LAN Controllers (WLCs), and CMX On-Prem?

Yes. There are four ways to connect to the cloud:

  • Cisco Spaces connector
  • WLC direct connect – AireOS WLC version 8.8MR2 or later/Cisco Catalyst 9800 WLC version IOS-XE 16.10 or later
  • On Prem tethering (CMX version 10.6)
  • Meraki: Built in support. No connector needed
How long does it to take to configure my account?

Time taken will depend on your network infrastructure. Deployments that require the installation of Spaces connector on a virtual machine can take upto 60-90 minutes. Meraki deployments can be completed in under 30 minutes.

Upgrade Account

Can I try out the features of Cisco Spaces Act package?

Recorded and live demos of Cisco Spaces ACT can be made available on request. If you want to double click on a specific capability available within ACT, we are open for PoV’s (Proof of Value). You may directly reach out to us to discuss your requirements.

Dashboard

What kind of reports can I access with Cisco DNA Spaces SEE?

Cisco DNA Spaces SEE gives you access to the following reports:

WiFi Adoption metrics: Measure and understand the adoption of your Wi-Fi program across properties.

Behavior metrics: Understand behavior of people & assets in your properties and how they impact other KPIs.

Right Now metrics: Gain a real-time view of visitor behavior at your properties.

Will Cisco DNA Spaces have the widget to show passersby vs. visitor behavior?
We have a new feature called business insights which provides very robust metrics and benchmarking for actual visitors (customers, employees, guests). Passerby (probing) data is often not accurate and is not used for Business Insights and reports. However customers who specifically ask for probing data can get access to it separately. The widget will continue to be available in the on-prem component of the solution customers have today.
How do I find out what level of permission I have for DNA Spaces?

Login to your Cisco DNA Spaces dashboard. Under the ‘Admin Management’ section, you will be able to identify the role attached to your login.

Technical

Where is Cisco Spaces data stored?

The data is stored in the Cisco cloud hosted by AWS. The stored data is encrypted at rest.

How many users can Cisco Spaces servers handle?

The architecture of Cisco Spaces is built in such a way that it handles dynamic scaling. Based on incoming traffic, we can dynamically scale to accommodate any number of users. It has a record of the world’s largest successful indoor LBS deployment to date.

How long is data stored in Cisco Spaces?

Data is stored as long as your Cisco Spaces account is active.

Data Security

What happens to the data collected during the trial period? Is it safe?

Trial accounts are offered the same security as our production accounts. Upon the expiry of the trial period, the data is marked for permanent deletion.

Who owns the data that is processed by Cisco Spaces?

The customer has the absolute ownership of data.

What security measures does Cisco Spaces take to protect personal data?

Data is protected through encryption authentication and authorization.

Do you comply with data security laws in China and EU?

Yes, we have different data centers for EU and China adhering to the respective local laws.

Licensing

How can I get licenses for Cisco DNA Spaces?

Cisco DNA Spaces can be ordered as a stand-alone subscription, as part of a Cisco DNA Advantage and Premier subscription, or via upgrade and migration offers.

Cisco DNA Spaces subscription includes both the cloud software as well as cloud tethered on-premise software. A subscription is required for the on-premise software in Cisco DNA Spaces (included in the See and Act subscriptions). CMX 3375 appliance is sold separately.

What are the licensing terms for Cisco DNA Spaces?
Cisco DNA Spaces See and Act are licensed on a per access point basis for a 3, 5, or 7 year term.
Is ordering the same for Cisco DNA Spaces regardless of whether I choose on-premises or cloud?

Yes, ordering is through the same SKU. On-prem can be installed on a VM or using a 3375 appliance (purchased separately).

Will Cisco DNA Spaces Act and See be orderable a la carte, meaning unbundled from Cisco DNA Wireless licensing?
Yes, both packages of Cisco DNA Spaces can be purchased separately.
If I want Operational Insights and I buy a Cisco DNA Spaces Act license (by the access point), how many devices (tags) am I allowed to track under that one AP license?

There is no limit to the number of assets that can be tracked using Operational Insights toolkit in Cisco DNA Spaces Act.

Which license would be required for getting the HISTORY if a device?

ACT license is required to have Cisco maintain the history of a device.

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